Many people suffer from sleep apnea, a condition that causes the airway to collapse and interrupt breathing during sleep. The most common treatment is CPAP or Continuous Positive Airway Pressure. CPAP therapy gently blows air through your airway, keeping your passages open to allow a good night's sleep.
Sleep therapy patients at Memorial Home Services benefit from a specially-designed, customer-focused, clinical follow-up process.
What to Expect
Our clinical follow-up process is designed to help reduce your anxiety, make certain you are comfortable using your equipment at home, and ensure your compliance with CPAP. Upon receiving the order for your CPAP or BiPAP machine, our staff will contact you, verify your benefits/insurance and ensure we have all the necessary documentation. Then, we will setup your appointment. Our program offers two options to visit our store and setup your CPAP machine:Personal Appointment or Group Setup.
Comfortable, home-like teaching rooms are available at each of our retail locations, which are designated for the setting up of respiratory equipment. At setup, you’ll receive education through our instructional video segments, which you’ll watch in the comfort of our private teaching room. Your instructor will answer your questions and make sure that you are comfortable using your new equipment prior to leaving our office. Personal appointments are held throughout the day during our retail store hours. Note: For individuals who are unable to leave their home easily, our staff can accommodate a home setup when necessary.
Group CPAP Setups
Many of our customers prefer our Group CPAP Setup format. Groups of 4-5 individuals will receive education and training together in a group setting. Using our instructional video segments, the instructor will provide teaching through group learning and open question/answer time and make sure you are comfortable using your new machine. Group setup times are available at our various retail locations and held during our retail store hours.
After Your Setup: CPAP Follow-Up
Following your CPAP setup, our respiratory staff will also make follow-up calls to assess your needs, monitor CPAP tolerance and answer any questions you may have.
Other services we offer sleep therapy patients are:
- Automated Patient Management System - Making sure that individuals are comfortable with their choice of CPAP mask is key to sustained use. Through periodic phone calls, our Automated Patient Management System monitors benefits of sleep therapy and allows patients to reorder supplies over the phone. Orders then come directly to our office and the patient's new mask can be shipped to their doorstep.
- CPAP Events - Throughout the year, patients are invited to bring their CPAP machines to our office for a free inspection and cleaning. Our Respiratory staff is available to answer questions and address concerns. Patients can also see the newest masks and sleep therapy products available. No appointment necessary, just bring your CPAP machine and most recent insurance card. It is recommended that your unit be checked annually.
For more information about our respiratory services, call 217-788-4663 or 800-582-8667, or email us.